Return & Refund Policy
Store Items
At Digital Tax Express, we work with trusted print-on-demand fulfillment partners to deliver high-quality products. Because each item is made to order, we encourage you to review sizing, product details, and personalization carefully before completing your purchase.
Damaged or Defective Items
If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll work with our fulfillment partner to provide a replacement at no cost to you.
Wrong Address or Customer Errors
If you provide an incorrect shipping address or order the wrong size, color, or product, we cannot offer free replacements or refunds. Please double-check your order details before submitting.
Returns & Exchanges
Because all products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or preference changes.
Refunds
Refunds are only issued in the following cases:
Items damaged in transit
Incorrect items received (wrong product, size, or print error)
Packages lost in transit (after confirmation with carrier)
Refunds will be issued to the original payment method once your claim is verified.
How to File a Claim
To start a claim, email us at [Your Support Email] with the following:
Order number
Description of the issue
Photo evidence (if applicable)
We will respond within 2 business days to resolve your issue.
Return & Refund Policy
Digital Products
We want you to feel confident about your purchase. Since our products (courses, guides, PDFs, templates, and spreadsheets) are digital and available for instant download, all sales are final and we’re unable to offer refunds.
That said, your experience matters to us! If you have trouble accessing your product or something isn’t working as expected, please reach out to us at [your support email]. We’ll make sure you get the help you need so you can fully enjoy your purchase.
Thank you for understanding and supporting our work!